ADT Mission, Vision, Values

From the ADT corporate offices to ADT’s installation trucks, from the professionals at the ADT Customer Monitoring Centers to the support staff across the country, all ADT employees are guided by three directives: our Mission, our Vision, and our Values. We're proud to share them with you.

Mission

To provide peace of mind to our customers by:

• -Delivering best-in-class solutions that help make the world safer
• -Exceeding customers’ expectations through superior service delivery
• -Attracting and retaining the best and brightest people for the ADT Team

Vision

To be the company most trusted to provide security solutions that help protect people and property.

Values

Integrity: We demand of each other and ourselves the highest standards of individual and corporate integrity. We vigorously safeguard company assets and comply with all company policies and laws.

Teamwork: We foster an environment that encourages innovation, creativity and results through teamwork. We practice leadership that teaches, inspires and promotes full participation and career development. We encourage open and effective communication and interaction.

Excellence: We must continually challenge each other to improve our products, our processes and ourselves. We must strive always to understand our customers’ businesses and help them to achieve their goals. We are dedicated to diversity, fair treatment, mutual respect and trust of our employees and customers.

Accountability: We will meet the commitments we make and take personal responsibility for all actions and results. We will create an operating discipline of continuous improvement that will be integrated into our culture.

Customer Service: We will dedicate ourselves to meeting the expectations and requirements of both our internal and external customers. We will establish and maintain effective relationships with our customers and gain their trust and respect. We will always act with our customers in mind.

 

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